Courtely is an operating system for padel and racket-sport venues across the GCC and the wider GCC, and online court booking sits at its core. It lets players reserve a court in minutes from your own venue website, in Arabic or English, with live real-time availability, multiple locations, flexible durations, instant email confirmation and server-authoritative pricing in SAR. For your team, it replaces the chaos of phone calls, paper diaries and double-bookings with a single, dependable booking path.
The booking experience is deliberately simple. A player picks a location, then a date, then a free time slot and a duration. Availability is read live from the venue's schedule, so slots that are already taken vanish immediately and two players can never grab the same court. As soon as the reservation is placed, an instant confirmation email goes out and the price, calculated entirely on the server in halalas, is locked in. Nothing about the amount can be altered in the browser.
Crucially, every booking, whether made on the website or through Courtely's bilingual AI chat assistant, flows through the very same validated and priced booking engine. This single authoritative path is why availability and pricing stay consistent across channels, and why the venue is protected from the conflicts that arise when reservations live in separate systems.
Double-bookings happen when availability lives in more than one place, a wall calendar, a WhatsApp thread, a staff member's memory. Courtely removes that risk by reading availability live from a single court schedule. The public booking page shows only genuinely open slots, and the instant one is reserved it disappears for everyone else. Players never see a slot that is already taken, and your staff never have to call a customer back to apologize for a clash.
Because the schedule is the single source of truth, it works the same whether you run one court or several locations across Dammam, Khobar and Riyadh. Each venue carries its own slots and durations, and players simply choose the location they want before they see what's free there.
Pricing should never be something a customer can tamper with. In Courtely, every booking is priced on the server in halalas through a single validate-and-price routine, so the amount always reflects your rules for that court, date and duration. The browser never sets the price. This protects your revenue and removes pricing disputes, while still letting you adjust rates from the back-office whenever you need.
The instant a reservation is confirmed, the player receives a confirmation email and the slot is held against the schedule. There is no ambiguous pending state and no waiting for a staff member to manually approve. The player walks away certain of their court, time, duration and price, and your calendar updates the moment the booking lands.
Courtely collects online payments through a secure Moyasar hosted payment form that supports Visa, Mastercard and Mada, the networks Gulf players actually use. Payment confirmation is server-authoritative: an optimistic verification gives a fast response, while a webhook from Moyasar provides the definitive confirmation, so a booking is only settled once the funds genuinely clear. The result is dependable, region-ready online checkout that you can trust to match every paid booking.
Most venues lose time reconciling what happened online against what happened at the till. Courtely closes that gap with a two-way sync to the in-venue POS. A venue admin pairs the two systems with a single short-lived CRTLY code, and from then on bookings flow both directions: reservations made online push to the POS, and changes made in-venue pull back to Courtely, with safeguards to prevent loops. Staff see online reservations on the POS Bookings screen, complete with court, status, time, customer and price.
To be precise, this is a sync of booking and sales records, not a single payment processor: online payments run through Moyasar and in-venue card-present tap-to-pay runs through NearPay terminals. What the sync guarantees is one schedule and one ledger, so a court booked online and a sale rung up in-venue reconcile against the same reservation, with no double-entry.
Players can reach your courts through several front doors, all backed by the same booking engine. Your per-tenant venue website, hosted on your own subdomain or a connected custom domain, carries a booking page tailored to your brand. A bilingual AI chat widget answers questions about hours, pricing, location and availability, then books a court in-chat and opens the Moyasar form. And the Courtely consumer app lets players discover your venue nearby, book, pay and manage their reservations.
In the app, players can also host a match from a booking and invite others, or split a group reservation so each person pays their share. Because all of these paths run through one validated, server-priced engine, you get more ways to fill your courts without adding any operational complexity or risking conflicting bookings.